Matteo™ | Classic Polar Fleece Coat

Once your package is shipped, we'll send you an email with a tracking number. This allows you to easily monitor your order's status and, if needed, provide special instructions directly to the delivery service. You can also find all the details in the 'Track Your Order' section of our support area, ensuring everything you need is right at your fingertips.

Once you receive your order, you have a 30-day reflection period to decide whether the product is right for you. During this time, you can return the item if it doesn’t meet your expectations. No questions asked!

For more information, please refer to our return policy.

Absolutely, you can exchange an item if the size doesn’t fit! However, we kindly recommend referring to our size chart before placing your order to ensure you select the correct size. Sizes can vary between brands, and our size chart is designed to help you make the best choice.

If you still need to exchange an item, our team will be happy to assist you in finding the right size. Please contact us, and we’ll guide you through the exchange process.

Due to a higher-than-usual order volume, please allow us some extra time to process your order. Rest assured, all orders will be dispatched within 24-48 hours, and shipping typically takes 4-8 business days.

You will receive comprehensive delivery details during checkout and in your confirmation email. We truly appreciate your patience and understanding, and we're committed to ensuring your order reaches you as quickly as possible.

We have excluded countries where we are unable to ship from the checkout process. This means that if you are able to proceed with checkout, we are able to ship to your country.